Support

I’m seeing “need wifi” when I try to download a story. What should I do?

We recommend the following steps: 1) Uninstall Tappity 2) Ensure your device is connected to your WiFi 3) Re-install Tappity from the App Store 4) Log in to Tappity 5) Try to download the story again

How do I cancel my subscription?

You can manage your subscription by following the steps here: https://support.apple.com/en-us/HT202039

How do I get a refund?

To request a refund, you will need to complete the steps here: https://support.apple.com/en-us/HT204084

My app is crashing. What should I do?

Check to see if your iPad is pre-2014. If it is, we currently do not support your device. If it is 2014 or newer please contact us with more details about what triggers your crash.

I have other questions. How can we get in contact?

You can email us at hey[at]tappityapp.com or call us at (510) 384-8049.